Refund Policy

At Fane Global Peptides, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 30-day return and refund policy, subject to the conditions outlined below.

Eligibility for Returns

To qualify for a refund, returned items must meet the following requirements:

• Return request submitted within 30 days of delivery.
• Product is unopened and in its original packaging.
• Product has not been damaged, altered, or contaminated.
• Original labels and packaging remain intact.
• Proof of purchase is provided.

Non-Returnable Items

For quality assurance and safety reasons, we cannot accept returns for:

• Opened or used products.
• Products that have been improperly stored or handled.
• Items damaged after delivery.
• Clearance, closeout, or final sale items.
• Gift cards, if offered.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the incorrect product, please contact us within 7 days of delivery. We will work with you to resolve the issue by providing a replacement, store credit, or refund, as appropriate.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original method of payment. Depending on your financial institution, refunds may take approximately 5–10 business days to appear on your account.

Return Shipping

Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be canceled before they have entered processing or shipment. Once an order has shipped, it is subject to this Refund Policy.

Refused Deliveries

Orders refused by the recipient or returned due to an incorrect shipping address may be subject to return shipping fees and any applicable restocking charges.

Contact Us

If you have questions regarding this Refund Policy or need assistance with a return, please contact our customer support team through the Contact page on our website.